Privacy policy

Averia Privacy Policy

Effective Date: July 28, 2026

At Averia (referred to as "we," "our," or "us"), we value the trust you place in us when sharing your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you visit our website, averia.ae, or make a purchase from our online store.

1. Information We Collect

When you interact with Averia, we collect certain types of information to process your orders and provide a seamless shopping experience:

  • Personal Identification Information: This includes your name, shipping address, billing address, email address, phone number, and payment details (processed securely through encrypted payment gateways).

  • Device and Browsing Information: When you access our store, we automatically collect details about your device, including your IP address, web browser type, time zone, and cookies installed on your device.

  • Order and Interaction Data: We track the specific pages or wellness products you view, the search terms that directed you to our site, and your browsing behavior across the store.

2. How We Use Your Information

We use the information we collect to maintain our high standards of service and operations, specifically to:

  • Fulfill, process, and ship orders placed through the store (including arranging delivery and providing order confirmations/invoices).

  • Communicate with you directly regarding customer service inquiries or order updates.

  • Screen our orders for potential risk, unauthorized activity, or fraud.

  • Provide targeted advertisements, promotional offers, or marketing communications that we believe align with your preferences (only if you have opted in).

3. Sharing Your Personal Information

We partner with trusted third-party service providers to power our operations. Your data is shared only to facilitate these services:

  • Shopify: Our online storefront is hosted by Shopify. You can read more about how Shopify handles your personal information here: Shopify Privacy Policy.

  • Payment & Logistics Partners: We share your contact and shipping information with local UAE fulfillment networks and courier services to ensure prompt delivery, and with secure payment gateways (like Stripe or Apple Pay) to process transactions safely.

  • Analytics & Advertising: We use Google Analytics and marketing pixels to understand how our visitors interact with the store and to optimize our Google Shopping advertising performance.

4. Data Security & Encryption

The security of your personal information is paramount. Averia utilizes industry-standard Secure Sockets Layer (SSL) encryption technology to protect your data during transmission. Your payment card details are never stored on our servers; they are securely encrypted and processed directly by our payment gateway providers under strict PCI-DSS regulations.

5. Your Rights and Choices

Depending on your location, you have rights regarding the personal information we hold about you. You have the right to request access to your data, request corrections to inaccurate information, or ask for the deletion of your personal records (except where we are legally obligated to retain it for tax or transaction history purposes).

If you wish to exercise these rights or opt out of our marketing communications, please contact our concierge team.